Customer Service


Contact Details


Orders & Payment

How do I place an order?

Placing an order is very easy:

  • – Go to the product of your choice.
  • – Click the large red 'Add to cart' button.
  • – Click 'View cart' or the shopping cart icon in the top-right corner of the page.
  • – Once your order is complete, click 'Proceed to checkout' and follow the steps: Address details, Order overview, Payment.
  • – At the end of step 3 (payment), once you confirm the purchase, the order is final.
  • – You can still make changes before confirming step 3.
  • – You will receive an order confirmation once your order has been placed.

What payment methods are available?

You can pay using:

  • – iDEAL
  • – PayPal
  • – Gift voucher
  • – VISA
  • – Mastercard
  • – American Express

My payment failed. What should I do?

We're sorry to hear that. In that case, please contact customer service. We'll be happy to help!

Can I still change my order?

Would you like a different poster, add something, or remove something? As long as your order has not yet been shipped, this is no problem. Simply contact us.

Can I still cancel my order?

You can cancel your order as long as it has not yet been shipped. Please contact us. If you provide us with your name and order number, we will cancel the order and refund your payment.

Terms and Conditions

Our terms and conditions apply to every order and sales agreement.


Delivery Times & Shipping

All our orders are shipped via PostNL. For sustainability reasons, we work with small stock quantities. We do our best to ship every order as quickly as possible. Once your order has been shipped, you will be notified by email.

Once or twice a week, we take the orders to the post office. PostNL does not deliver letterbox mail on Sundays and Mondays, and does not deliver parcels on Sundays. Want to make sure your gift arrives on time? Feel free to send us an email!

Send a gift directly to the recipient

We can also send your gift directly to the recipient. We will only send the invoice to you by email. If you have any questions or something doesn't go as planned, please send us an email.

What are the shipping costs?

Standard shipping within the Netherlands costs €4.95. Shipping is completely free for orders over €50.

Do you also ship internationally?

Absolutely! Shipping costs depend on the shipping method (parcel or letterbox mail) and the destination. Many of our products, such as small posters, cards and keychains, are sent as letterbox mail. Shipping internationally this way is more affordable than parcel shipping. For exact shipping costs, please contact us.

How is my order packaged?

Just like our products, we consider the environment when packaging our orders. We use recycled materials wherever possible. All paper we use is 100% natural and FSC certified.

My order contains products with different delivery times. Will everything be shipped together?

For sustainability reasons, we ship each order as a whole. If your order contains products with different delivery times, you can contact customer service to request that the products currently in stock be shipped separately.


Returns & Service

Changed your mind? You can return your order within the 14-day cooling-off period without giving a reason. To ensure that your return is processed correctly and quickly, please contact customer service before returning your order to receive your personal return label. You then have another 14 days to take your parcel to the post office. Don't forget to include your order number for faster processing.

You can also contact our voicemail service by phone to register your return.

Personalized Products

Because personalized products are made specifically for you, they cannot be returned. If you are nevertheless unhappy with the product (for example, if you made a typing error), please contact customer service. We will be happy to look at the situation with you and find a solution.

Of course, personalized products are covered by the same warranty as our other products. If a personalized product arrives damaged, for example, please let us know by leaving a message on our voicemail service or sending us an email. We will contact you as soon as possible to find a solution.


Contact

You can reach us by email, phone or social media:

What is the return address?

De Huisjes
Emrikweg 37b
2031 BT Haarlem

Where can I find your retailers?

Our office and workshop can be visited by appointment. You can find an overview of our retailers here.


Privacy & Security

What happens to my personal data?

You can find all answers to questions about your account, privacy or the processing of personal data in our privacy statement here.